2. Order Process Step 1 — Submit Your Requirements Before placing an order, customers should provide the following information, where applicable: Required product model Quantity Passenger or cargo configuration Battery type and capacity Required accessories or options Brand or OEM requirements Destination country and delivery location Preferred shipping method (if applicable) Expected delivery timeline Any applicable local certifications or compliance requirements For fleet, distributor, OEM, or custom orders, additional technical and commercial information may be required. Step 2 — Product and Configuration Confirmation Our sales team will review the customer's requirements and confirm: Product Model Vehicle Configuration Battery Specifications Motor and Controller Configuration Accessories and Optional Equipment Color and Brand Requirements Packaging Requirements Quantity Estimated Production Schedule Applicable Shipping Arrangements The customer is responsible for reviewing and confirming the final specifications before placing an order. Once the configuration is confirmed in writing, subsequent changes may result in additional costs, production delays, or other adjustments. 3. Quotation Depending on the order, a formal quotation may include: Product Price Optional Equipment Packaging Costs Spare Parts Documentation Inland Transportation Sea or Air Freight Destination-Related Costs Insurance (if applicable) Taxes, Duties, Customs Charges, or Other Government Fees (if applicable) Unless expressly stated in the quotation, local taxes, import duties, clearance fees, port charges, warehousing fees, demurrage fees, destination handling fees, and other destination-related costs are not included in the product price. Applicable International Trade Terms (Incoterms), modes of transport, and cost allocation will be specified in the quotation or order confirmation. 4. Order Confirmation Orders become effective only upon written confirmation from BETETEK and satisfaction of agreed payment terms. Final order documents may include: Sales quotation Proforma invoice Order confirmation Final product specifications Commercial terms Shipping terms Payment terms Production schedule Customers should carefully review all order information before payment. Any discrepancies discovered after confirmation should be reported to BETETEK immediately. 5. Payment Payment terms depend on the product, order quantity, customization requirements, customer relationship, and agreed commercial terms. Unless otherwise agreed in writing, production will not commence until the required initial payment is received and the order is formally confirmed. Additional payment terms may apply to customized, OEM, or special configuration products. When making payments to BETETEK, only formally confirmed payment details provided by our authorized sales or finance team should be used. Customers should verify payment information before making any transfers. 6. Production Production will be arranged according to the agreed production schedule after order confirmation and receipt of the required payment. Production time may vary depending on the following factors: Product Model Order Quantity Battery Availability Component Availability Customization Requirements OEM Requirements Production Capacity Inspection Requirements Public Holidays Shipping Arrangements Unless a specific delivery commitment is expressly agreed in writing, any production lead times provided by BETETEK are estimates. Production schedules may be adjusted due to circumstances beyond BETETEK's reasonable control. 7. Customization and OEM Orders For custom or OEM orders, the customer is responsible for confirming the accuracy of the following: Logos Artwork Product Colors Labels Packaging Design Technical Specifications Configuration Requirements Product Marking Once custom production begins, changes or cancellations may not be accepted, or additional charges may apply. For OEM branding, the customer must ensure that all trademarks, logos, designs, certifications, and other materials provided to BETETEK are legally used for their intended purpose. BETETEK assumes no responsibility for any disputes arising from intellectual property or licensing issues related to materials provided by the customer. 8. Pre-shipment Inspection Based on the order and agreement, BETETEK may conduct internal quality and functional inspections before shipment. Inspections may include (if applicable): Vehicle exterior Vehicle configuration Electrical system Battery system Lighting system Braking system Charging system Electric motor operation Basic function testing Accessories Packaging condition For large fleets or distributor orders, customers may request additional inspection arrangements, subject to prior agreement. Any third-party inspections requested by the customer must be agreed upon before shipment and may incur additional costs. 9. Packaging Vehicles and related products will be packaged according to agreed shipping requirements. Depending on the product and mode of transport, packaging may include: Protective film Protective materials Carton packaging Wooden crate packaging Palletizing Vehicle securing system Export shipping protection Packaging requirements may vary depending on vehicle configuration, mode of transport, destination, and carrier requirements. Customers requiring special packaging must confirm these requirements before production. 10. Shipping Methods Depending on the destination and order requirements, BETETEK can arrange or coordinate shipping via various methods, including: Ocean Freight: Commonly used for international shipping of golf cart and large vehicle orders. Possible shipping arrangements include: Full Container Load (FCL), Less than Container Load (LCL), port-to-port shipping, and other agreed arrangements. Air Freight: Can be considered for certain smaller products, spare parts, components, or applicable urgent goods. Battery-related products may be subject to carrier restrictions and applicable shipping regulations. Land Transportation: For certain regional destinations, road transport may be available depending on the destination and logistical arrangements. The actual shipping method will be determined based on the product, destination, cost, availability, and applicable regulations. 11. Shipping Terms and International Trade Terms (Incoterms) Applicable delivery terms will be specified in the quotation or order confirmation. If Incoterms® is used, the applicable Incoterms® rules and designated locations will be clearly stated in the commercial documents. Customers should carefully review the agreed shipping terms, as they determine the allocation of shipping responsibilities, costs, and certain risks between the parties. Unless otherwise expressly agreed, BETETEK assumes no costs or obligations beyond those agreed delivery terms. 12. Customs and Import Requirements Unless otherwise expressly agreed in writing, customers are responsible for understanding and complying with the import requirements of the destination country. Depending on the destination, import requirements may include: Import licenses Vehicle registration requirements Product certification Battery shipping requirements Customs documents Import duties Value Added Tax (VAT) or other taxes Local environmental requirements Safety requirements Local labeling requirements Vehicle compliance requirements Customers should confirm applicable local regulations before placing an order. BETETEK can provide the available commercial and shipping documents required for the agreed transaction. However, providing these documents does not guarantee that the vehicle will be approved for road use, registration, or import in a particular country or jurisdiction. 13. Import Duties, Taxes, and Destination Charges Unless expressly stated in the quotation or agreed delivery terms, the customer is responsible for paying applicable destination costs, including but not limited to: Import Duties Customs Duties VAT/GST Local Taxes Clearance Fees Port Charges Terminal Handling Fees Storage Fees Demurrage Detention Fees Local Delivery Fees Inspection Fees Government Charges The actual amount of these charges is determined by the relevant authorities, carriers, customs brokers, ports, or local service providers. BETETEK does not guarantee the amount of destination taxes, duties, or charges. 14. Shipping Documents Applicable documents may include, depending on the transaction and shipping arrangements: Commercial Invoice Packing List Bill of Lading Certificate of Origin (if applicable) Export Documents Product Specifications Battery-Related Shipping Documents (if applicable) Other Documents Agreed Upon in the Order The availability and format of documents depend on the product, destination, mode of transport, and applicable regulations. Customers requiring specific documents should communicate their needs prior to shipment. 15. Delivery Time Delivery involves several stages, including: Order Confirmation → Production → Inspection → Packaging → Export Processing → Transportation → Customs Clearance → Final Delivery Therefore, the actual delivery time depends on the time available for both production and logistics. Estimated transportation time is not a guaranteed delivery date unless expressly agreed upon in a written contract. Delays may occur due to the following (including but not limited to): Port congestion Shipping schedule changes Customs inspection Weather conditions Government restrictions Carrier delays Traffic disruptions Document issues Force majeure events BETETEK will make reasonable efforts to communicate significant known delays. 16. Customer's Responsibilities During Transportation The customer is responsible for: Providing accurate consignee and delivery information. Providing correct customs and import information. Cooperating with customs clearance procedures. Paying applicable destination charges when necessary. Providing documents required by local governments. Ensuring imported vehicles comply with applicable local regulations. Inspecting goods promptly upon arrival. Reporting visible damage during transportation in accordance with applicable carrier and insurance procedures. Incorrect or incomplete information provided by the customer may result in additional costs or delivery delays. 17. Damage During Transit The customer should reasonably inspect the goods as soon as possible after delivery. If visible damage is found: Immediately document the damage. Take clear photos and/or videos. Document the condition of the packaging. Notify the carrier or logistics provider if necessary. Obtain relevant delivery or damage records. Contact BETETEK promptly and provide supporting documentation. Claims for damage during transit may be subject to the terms and procedures of the applicable carrier or insurance provider. Failure to document damage during transit in a timely manner may affect the ability to file a claim. 18. Order Changes and Cancellations Once an order is confirmed, any request to change the following: Model Quantity Battery Color Configuration Accessories Brand Packaging Shipping Method must be submitted to BETETEK for written approval. Additional costs or schedule changes may occur. For customized, OEM, or already manufactured products, cancellation or modification may not be possible, or charges may apply based on incurred costs. 19. Unclaimed or Delayed Goods The customer is responsible for receiving the goods and completing applicable customs procedures within the stipulated time. If goods are delayed due to: * Failure to provide required documents * Failure to complete customs clearance * Failure to receive goods * Incorrect delivery information * Failure to pay destination charges * Customer requests to change delivery Any storage, demurrage, container demurrage, re-delivery, handling, or other charges arising therefrom may be charged to the customer, where applicable. 20. Force Majeure BETETEK is not liable for delays or failure to perform obligations caused by circumstances beyond its reasonable control. Such circumstances may include: * Natural disasters * Severe weather * Epidemics or pandemics * War * Civil unrest * Government actions * Import/export restrictions * Port closures * Transportation disruptions * Labor disputes * Supply chain disruptions * Energy shortages * Major equipment failures * Other events beyond reasonable control BETETEK will notify affected customers and seek commercially reasonable solutions, where reasonably practicable. 21. Product Acceptance Unless otherwise agreed in writing, the customer should inspect the products promptly upon receipt. Any claims regarding the following: Quantity, Model, Configuration, Visible Damage, Missing Accessories, Packaging Issues should be reported to BETETEK within the applicable period specified in the sales agreement or warranty terms. Claims should include sufficient supporting evidence, such as photographs, videos, serial numbers, shipping documents, or other relevant information. 22. Warranty and After-Sales Service Warranty coverage is subject to the applicable warranty terms accompanying the order. Warranty conditions may vary depending on the following factors: Product Model, Battery Type, Components, Conditions of Use, Market, Customer Type, Commercial Agreement. The warranty does not automatically cover damage caused by: Improper Operation, Unauthorized Modification, Accidents, Collisions, Improper Charging, Incorrect Maintenance, Water Ingress or Environmental Damage, Normal Wear and Tear, Use Outside of Specified Operating Conditions. If warranty approval is required for replacing major components, the customer should contact BETETEK before undertaking any major warranty-related repairs. 23. Important Notice Regarding Road Use Golf carts and other low-speed electric vehicles may be subject to different regulations depending on the country, state, province, city, or other jurisdiction. Purchasing a vehicle from BETETEK does not automatically imply that the vehicle is approved for public road use, registered, or licensed in the customer's jurisdiction. The customer is responsible for confirming applicable local requirements before purchasing and driving the vehicle on public roads. These requirements may include vehicle classification, speed limits, lighting, braking, safety equipment, registration, insurance, certification, and other regulatory requirements. 24. Battery and Transportation Requirements Lithium-ion batteries and battery-powered vehicles may be subject to additional transportation, customs, storage, and handling requirements. Depending on the battery type and mode of transport, additional documentation or carrier approvals may be required. The customer may not arrange the transportation of a battery or battery-powered vehicle without confirming applicable transportation requirements. 25. Final Order Terms The final commercial terms of each transaction are determined by the applicable quotation, pro forma invoice, sales contract, order confirmation, warranty terms, and other written agreements acceptable to both parties. In the event of any inconsistency between the contents of this webpage and the signed commercial agreement, the applicable written agreement shall prevail. BETETEK reserves the right to update these ordering and shipping terms as necessary to reflect changes in products, logistics arrangements, regulations, or business practices. Last updated: August 2026